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Comment Cards / Passenger Questionnaire
Near the end of your cruise the
cruise line will provide you with a "Comment Card or Guest Questionnaire" and
request that you complete it and hand it in to the reception desk before
disembarkation. Some cruise lines, which really care and want to ensure that you
are enjoying your cruise will provide you with a comment card about half way
through your cruise. The cruise lines want to know whether they are meeting your
expectations and to ensure that areas of concern can be corrected for the
balance of your cruise.
The comment card serves as a
goods means of communication between you and the cruise lines to ensure that
they have got it right. One should be honest when filling out the comment cards
and you should make side notes to praise individuals or to point out weak
points. You should be aware, that far too often passengers come under pressure
from the staff to provide them with a high score and/or excellent comments on
their service. One should resist this types of approach and put your honest
comments down.
If you have experienced problems
with any aspect of your cruise, you should write them down on the card and do
not to be shy about it.
The cruise lines do appreciate
the time that you have taken to complete the comment card/questionnaire, which
provides them with valuable feedback on their performance. The cruise lines are
earnest in wanting to improve and provide you with an experience that you rate
highly and will talk about for months afterwards. We at the Cruise Information
Center would also like to know about your cruise experience, so that we can pass
the information on to fellow passengers
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